Finest Room ensures that the utmost care is taken to get your furniture to you safely. We partner with a third-party courier company to offer delivery services. All orders will be delivered to the shipping address provided to us at the time of purchase.

When placing an order with Finest Room, you will be agreeing that you are happy with our delivery policy.

It is the customer’s responsibility to ensure you are available and at the designated address to accept delivery as discussed with the transport team at the time of booking the slot. Under no circumstances can the goods be left without being signed for and inspected by yourselves or the appropriate adult signing on your behalf.

If you are not at the address at the time of delivery, there must be an adult available who is capable of receiving delivery on your behalf. The adult must have consent to represent you and sign the delivery terms and conditions on delivery. If there is no answer at the delivery address, the couriers will contact the mobile number provided. The couriers will hold the items for 10 minutes; however, if there is no one to accept, they will be unable to fulfil the delivery.

Please be aware it is the customer’s responsibility to check access routes, door sizes, and corridors for delivery of larger furniture, and it is always the customer’s final responsibility to ensure that the goods fit into the required space before purchase. It is vital that customers check measurements of the products against the space in which it is to be delivered. If you deem that the goods are unsuitable for any reason, the order will become subject to the rules for amending and cancelling.

Any delivery discrepancy must be reported on delivery. Once paperwork is signed, ourselves and the courier party will no longer accept liability for any damages. We recommend that customers inspect all goods and their property before signing the delivery note. Any damages to the goods and property during delivery caused by the couriers should be reported immediately before signing the paperwork. If this is the case, it is between customer and external courier company to resolve the issue.

The couriers are unable to carry goods up any flights of stairs. If there are lifts available or no staircases to undertake, couriers will do what is possible but are not required to ensure that your furniture is delivered to your room of choice under The Consumer Contracts Regulations 2013. All areas should be clear of any obstructions or hazards; as a result, drivers may refuse delivery if it threatens health and safety violations.

If by any chance the delivery has a high risk of potential damages to your property or couriers’ wellbeing/health from arising obstructions or access issues, the couriers have the option to refuse to fulfil delivery. Under these circumstances, goods will return back to the depot, and the customer has the option of an additional chargeable delivery or refund. However, delivery costs will be deducted from the refund as delivery fees are non-refundable. Made-to-order/bespoke items such as beds/sofas are also non-refundable.

Couriers have an alternative option to leave items at the point of entry of the premises subject to written permission by the customer. If the customer grants permission in writing to leave goods at the point of entry, it is the customer’s responsibility to take furniture to the designated location. In this case, all items should be inspected there and then, and we will not be liable for any damages/missing items after this point.

The customer’s signature on delivery acknowledges that they understand the risks to both goods and their home during delivery and assembly and that they are satisfied with the services and conditions of goods/home.